Quality assurance improvements in Australian university libraries.
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In 2005 the Libraries of the Australian Technology Network (LATN) initiated a project to review current practice in quality assurance across its member libraries, draw out examples of best practice, and identify gaps and possible areas for improvement within their libraries. The project was intended as a collaborative, information sharing exercise that could facilitate continuous improvement in quality assurance in the libraries. In 2009/2010 LATN members were re-surveyed to investigate whether changes had occurred in the intervening period, including what improvements had been made and where there were still gaps. This paper examines the changes which had taken place in the libraries in the intervening period. Reports examining the full range of changes which had occurred are available elsewhere: Tang and Levinge (2006a), Tang and Levinge (2006b), Coen (2010) and Tang (2010). This paper focuses on developments in three aspects of the management of quality assurance within the libraries: responsibility for quality assurance; the use of quality, planning and/or performance frameworks within the libraries; and individual work planning and training for quality. These aspects have been selected as they form part of the criteria used by Wilson and Town (2006) to assign libraries to a quality maturity level. The paper is therefore a consideration of the extent to which there has been growth in the quality maturity of the participating libraries over the past six years. While the paper is based on the experience of Australian and New Zealand libraries, it addresses concerns and provides solutions which are appropriate internationally. It provides a range of options which an individual library could adopt depending on its own context.
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Tang, Karen (2012)Purpose: The purpose of this paper is to examine the growth in quality assurance maturity within the six Australian and New Zealand university libraries which make up the Libraries of the Australian Technology Network ...
Garner, Imogen; Tang, Karen (2009)This paper explores the journey Curtin University Library has taken in developing a quality assurance program to direct its continuous improvement processes. It discusses the Library’s approach to planning and performance ...
The impact of leadership on library quality: Outcomes of a benchmarking project between ATN libraries.Tang, Karen; Levinge, L. (2006)In the context of a university library, ‘quality management’ encompasses planning, service evaluation, performance monitoring, client satisfaction, continuous improvement and, most importantly, the relationships and ...