LIBQUAL+, LIBQUAL+LITE and INSYNC compared
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LibQual+ (including its variant LibQual+ Lite) and the Insync Library Client survey are the two surveys of library service quality most commonly used in Australian university libraries. This paper aims to indicate the differences, advantages and disadvantages of the surveys for the information of LATN members. The paper makes no recommendations on which, if either survey, members should conduct in future but is intended to simply present sufficient information for a decision on this matter to be taken in due course.
A copy of this document may be obtained from Curtin University Library. Email: Library-Copyright@curtin.edu.au
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