Quality Assurance within ATN libraries: a LATN Benchmarking Project. Evaluative Report.
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This Report details the evaluative outcomes of the LATN Quality Assurance benchmarking project, building on the descriptive interim report presented to LATN in February 2006. The report attempts to provide the ATN libraries with some principles and examples of best practice in quality assurance processes. The report does not highlight where individual libraries have not adopted such practices or criticise them for this. Each library will need to assess the findings within their own situation, on a case-by-case basis, and gauge for itself whether it is appropriate for it to adopt particular practices in the context of its culture, structure, institution, state/country. It is important to note that the outcomes of this (and indeed, any) Benchmarking Project represent a snapshot in time. One of the key findings of the Project was that all of the participating ATN Libraries had improvements to their quality management processes underway, in development or in planning. This changeability is reflected in the Project’s definition of Best Practice which states that “As the leading organisations continue to improve, the ‘best practice’ goalposts are constantly moving” (Wilson, Pitman, and Trahn, 1999, p.59).
A copy of this document may be obtained from Curtin University Library. Email: Library-Copyright@curtin.edu.au
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