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    English as a lingua franca in the Vietnamese hotel industry: Communicative strategies and their implications for vocational education

    228382_Vu 2015.pdf (6.145Mb)
    Access Status
    Open access
    Authors
    Vu, Thi Hong Van
    Date
    2015
    Supervisor
    Dr Patricia Dooey
    Prof. Jennifer Nicol
    Type
    Thesis
    Award
    PhD
    
    Metadata
    Show full item record
    School
    School of Education
    URI
    http://hdl.handle.net/20.500.11937/1583
    Collection
    • Curtin Theses
    Abstract

    The strategies employed by Vietnamese hotel staff in their communication in English with foreign guests were examined. Communicative strategies were used to ensure the success of each interaction. The study also examined the extent to which the use of these strategies is fostered by the coursework hospitality students undertake. A lack of alignment between the language presented in the textbooks and the language used in an authentic hotel setting was identified.

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