Lightweight community-driven approach to support ontology
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The challenge for businesses today is to operate efficiently and effectively by ensuring the availability of updated information necessary for business activities. At situations where daily operations require collaborative communication among staff working in dispersed locations - characterised by different time zones and working conditions - it is essential that the staff have and share common knowledge, especially since staff members may have diverse understandings and perceptions of an issue.In order to overcome such challenge in business, using the oil and gas industry as a case study, this research proposes a platform based on a Lightweight Community-driven approach whereby staff are presented with opportunities to raise and discuss a particular issue in a systematic manner. In addition, ontology is used to support the representation of domain knowledge in which evolution is expected as human knowledge is not static. The fundamental principle of the Lightweight Community-driven approach is to involve organisation personnel in an exchange of ideas and opinions that lead to a higher quality of output. Staff are categorised in two groups, the Contributor Group and the Admin Group, each of which has a different role and responsibility in the whole process of communication. Members of the Contributor Group are those who are actively participating in the discussion by raising issues, providing feedback, and voting on an issue. This group is responsible for the quality of the discussion result which includes reliability of the ontology. The Admin Group are tasked with the managerial aspects of discussion to ensure the eligibility of every participant.Ontology evolution, subsequently, takes place to incorporate the result of the discussion. When there is a need to revise the intended ontology, the current ontology will be improved and archived ontology is created. Otherwise, ontology will remain the same as it is considered relevant by employees of the oil and gas industry. The proposed platform is explained and validated in detail in this thesis. The outcomes of the collective efforts to improve the quality of information within the domain are: a decrease of day-to-day work, cost saving, increased productivity and the availability of a communication forum.
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