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    Development and Validation of a Survey to Evaluate Patient Satisfaction with Clinical Orthopaedic Assessment

    Waters S 2017.pdf (5.570Mb)
    Access Status
    Open access
    Authors
    Waters, Stuart
    Date
    2017
    Supervisor
    Assoc. Prof. Daniel Gucciardi
    Type
    Thesis
    Award
    MPhil
    
    Metadata
    Show full item record
    Faculty
    Health Sciences
    School
    Physiotherapy & Exercise Scinece
    URI
    http://hdl.handle.net/20.500.11937/68286
    Collection
    • Curtin Theses
    Abstract

    The objectives of this study were to identify the factors influencing patient satisfaction with orthopaedic outpatient clinic service using a ground up, inductive approach. A five factor model is proposed incorporating three interpersonal factors (communication, expectation, therapeutic relationship) and two environmental factors (clinic wait time, clinical contact time). The results of this study will inform the clinical practice of both orthopaedic clinicians and physiotherapists acting in triage roles.

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