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dc.contributor.authorWreford, John Walter
dc.contributor.supervisorDr Brian Perrinen_US
dc.date.accessioned2018-06-20T07:29:19Z
dc.date.available2018-06-20T07:29:19Z
dc.date.issued2017
dc.identifier.urihttp://hdl.handle.net/20.500.11937/68366
dc.description.abstract

This research identifies critical success factors for the offshore business process outsourcing of debt collection to India. It develops a critical success factor model for offshore debt collection incorporating the new concept of Opaque Indifference. Opaque Indifference is a series of constructed states eliminating negative cues for debtors dealing with offshore debt collectors. The research contributes to the existing literature by applying information systems outsourcing theory to the offshore business process outsourcing of debt collection.

en_US
dc.publisherCurtin Universityen_US
dc.titleCritical Success Factors in the Offshore Business Process Outsourcing of Debt Collection to Indiaen_US
dc.typeThesisen_US
dcterms.educationLevelPh.D.en_US
curtin.departmentInformation Systemsen_US
curtin.accessStatusOpen accessen_US
curtin.facultyBusinessen_US


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