Considerations for Reducing Risk of Community Engagement and Associated Knowledge Management Sociotechnical Initiatives

Abstract

Digital technologies have fostered significant social and economic transformation initiatives. The complexity of these initiatives contributes to their high rate of failure. This study introduces a socio-technical transformation framework in which four components: leadership and management; culture; process; and technology interact to help organisations change when incorporating digital technologies. The framework reduces the complexity of digital transformation efforts and aims to increase the success of such initiatives.