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dc.contributor.authorGalbreath, Jeremy
dc.identifier.citationGalbreath, Jeremy (2006) An overview of the role of information technology in strategic management: Part 2, Graduate School of Business Working Paper Series: no. 58, Curtin University of Technology, Graduate School of Business.

Strategic management of the firm includes the strategic management of information technology in the context of business relationships. Firms do not exist in isolation. Multiple constituents make up a relationship network that constitutes the vital resources needed to fulfil the mission of a business. To leverage a firm?s business relationships effectively, a relationship ?lens? is needed that can act as a guiding process for strategy creation and tactical fulfilment. In order to engage and manage each business relationship and to execute relationship strategies, the relationship engagement cycle (REC) creates the phases necessary to acquire, learn about, and build memorable experiences with each relationship and to establish trust and loyalty with the most valuable relationships. Information technology, in many various forms, is a key strategic enabler of the REC.

dc.publisherCurtin University of Technology
dc.subjectinformation technology
dc.subjectvalue creation
dc.subjectstrategic management
dc.subjectcompetitive advantage
dc.subjectfirm performance
dc.titleAn overview of the role of information technology in strategic management: Part 2
dc.typeWorking Paper
dcterms.source.seriesGraduate School of Business Working Paper Series
curtin.accessStatusOpen access
curtin.facultyCurtin Business School
curtin.facultyGraduate School of Business

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