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    Evaluating an Instrument Designed to Assess Job Satisfaction of Airline Passenger Service Staff

    19283_downloaded_stream_375.pdf (25.15Kb)
    Access Status
    Open access
    Authors
    Taylor, Ruth
    Date
    2004
    Type
    Journal Article
    
    Metadata
    Show full item record
    Citation
    Taylor, R.. 2004. Evaluating an Instrument Designed to Assess Job Satisfaction of Airline Passenger Service Staff. Research and Practice in Human Resource Management 12 (1): 172-183.
    Source Title
    Research and Practice in Human Resource Management
    Additional URLs
    http://rphrm.curtin.edu.au/2004/issue1/airline.html
    http://rphrm.curtin.edu.au/
    Faculty
    Curtin Business School
    School of Management
    Remarks

    A link to the journal RESEARCH AND PRACTICE IN HUMAN RESOURCE MANAGEMENT is also available.

    URI
    http://hdl.handle.net/20.500.11937/10950
    Collection
    • Curtin Research Publications
    Abstract

    The importance of understanding how the practices of the work setting impact employee job satisfaction has stimulated a great deal of research, much of which has been researched within the secondary or manufacturing industries. This research project sought to investigate employee job satisfaction as it relates to the tertiary or service industry sector. This paper reports the findings of a survey with 74 airline flight attendants who responded to a questionnaire that provided data for assessing relationships between work unit context variables and job satisfaction. Human resource management implications from the study results, particularly in terms of creating and maintaining a favourable work setting, are discussed.

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