Evaluating an Instrument Designed to Assess Job Satisfaction of Airline Passenger Service Staff
MetadataShow full item record
The importance of understanding how the practices of the work setting impact employee job satisfaction has stimulated a great deal of research, much of which has been researched within the secondary or manufacturing industries. This research project sought to investigate employee job satisfaction as it relates to the tertiary or service industry sector. This paper reports the findings of a survey with 74 airline flight attendants who responded to a questionnaire that provided data for assessing relationships between work unit context variables and job satisfaction. Human resource management implications from the study results, particularly in terms of creating and maintaining a favourable work setting, are discussed.
A link to the journal RESEARCH AND PRACTICE IN HUMAN RESOURCE MANAGEMENT is also available.
Showing items related by title, author, creator and subject.
Chi, C.; Gursoy, D (2009)The purpose of this study is to examine the relationship between employee satisfaction and customer satisfaction, and to examine the impact of both on a hospitality company's financial performance utilizing service-profit-chain ...
Sharp, Gemma; Tiggemann, M.; Mattiske, J. (2017)Background: Labiaplasty has become an increasingly popular procedure. However, the psychological outcomes of this procedure, such as the effects on women’s sex lives and psychological well-being, have received little ...
Andrews, R.; Browne, Allyson; Wood, F.; Schug, S. (2012)Very little is known about what influences patient satisfaction with burn pain management. The aim of this prospective study was to examine predictors of patient satisfaction with pain management following burn injury. ...