Evaluation Issues in Managing IS/IT Outsourcing Contracts: A Study of Large Australian Organizations
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Outsourcing of information systems and information technology investments has become a popular method for organizations to achieve their business goals and objectives. However, there is no guarantee that the outsourcing will be perceived as successful due to the very different expectations held by the various stakeholders. The results indicate that the use of IS/IT investment evaluation and benefits realization methodologies and selective outsourcing can lead to successful implementation of IS/IT outsourcing. The use of these methodologies can also allow organizations to have greater control over their IS/IT outsourcing contracts.
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Issues and recommendations in evaluating and managing the benefits of public sector IS/IT outsourcingLin, Chad; Pervan, Graham; McDermid, Donald (2007)Purpose – The main purpose of this paper is threefold: to understand public-sector outsourcing in Australia; to examine the linkage between IS/IT outsourcing and the use of evaluation methodologies; and to identify issues ...
An investigation of the process of IS/IT investment evaluation and benefits realisation in large Australian organisationsLin, Chad Ying (2002)In modern organisations a large portion of senior management's time is now being consumed in finding ways to measure the contribution of their organisations' IS/IT investments on business performance. It has been shown ...
Issues in IS/IT investment evaluation, benefits realisation, and outsourcing in Australian organisations: results from a case studyLin, Chad; Pervan, Graham (2001)The issue of expected and actual benefits realised from IS/IT investments has generated a significant amount of debate in the IS/IT literature amongst the researchers, academics, and practitioners. This is as true in ...