Toward a comprehensive conceptualization of the digital divide and its impact on e-government system success: evidence from local governments in Indonesia

Abstract

Purpose - This research aimed to investigate the digital divide and its impact on egovernment system success in Indonesia. Design/methodology - This study applies two-stage sequential mixed method research approach. Findings - The results supported direct influences of digital divide on e-government system success, the mediating effects of trust in e-government and the moderating effects of demographic variables. Research implications/contributions - It contributes to the developments of literature on digital divide and e-government, and to the implementation of egovernment.