Key Contract Management Issues and Recommendations on IT Outsourcing in Taiwanese Hospitals

Lin, Chad; Huang, Y.; Li, C.; Jalleh, Geoffrey

Access Status

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Authors

Lin, Chad

Huang, Y.

Li, C.

Jalleh, Geoffrey

Date

2011

Type

Conference Paper

Metadata

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Citation

Lin, Chad and Huang, Yu-An and Li, Chien-Fa and Jalleh, Geoffrey. 2011. Key Contract Management Issues and Recommendations on IT Outsourcing in Taiwanese Hospitals, in Hsiao, Ju-Yuan (ed), Toward the Next Ubiquitous Healthcare Generation: Integrating Electronic Health Records, Mobile Medicine, and Cloud Computing for Healthcare, 6th International Symposium on Healthcare Information Management (UHIMA2011), Apr 15 2011, pp. 1-7. Changhua, Taiwan: National Changhua University of Education

Source Title

Toward the Next Ubiquitous Healthcare Generation: Integrating Electronic Health Records, Mobile Medicine, and Cloud Computing for Healthcare

Source Conference

2011 6th International Symposium on Healthcare Information Management (UHIMA2011)

ISBN

978-986-02-7502-5

School

Centre for Behavioural Research in Cancer Control (Curtin Research Centre)

URI

http://hdl.handle.net/20.500.11937/13481

Collection

Curtin Research Publications

Abstract

All organizations including hospitals have goals and objectives, regardless of size. To achieve these goals and objectives, hospitals have to outsource some of their information technology (IT) functions. There is no guarantee that IT outsourcing will be perceived as successful due to the very different expectations held by the various stakeholders. However, the contract management process of IT outsourcing in hospitals is particularly under-studied. Hence, the major objective of this paper is to identify and examine key IT outsourcing contract management issues in Taiwanese hospitals. Based on our data, recommendations are provided to deal with the identified key issues that are crucial in managing IT outsourcing contracts in Taiwanese hospitals.