Key Contract Management Issues and Recommendations on IT Outsourcing in Taiwanese Hospitals
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All organizations including hospitals have goals and objectives, regardless of size. To achieve these goals and objectives, hospitals have to outsource some of their information technology (IT) functions. There is no guarantee that IT outsourcing will be perceived as successful due to the very different expectations held by the various stakeholders. However, the contract management process of IT outsourcing in hospitals is particularly under-studied. Hence, the major objective of this paper is to identify and examine key IT outsourcing contract management issues in Taiwanese hospitals. Based on our data, recommendations are provided to deal with the identified key issues that are crucial in managing IT outsourcing contracts in Taiwanese hospitals.
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Lin, C.; Huang, Y.; Li, C.; Jalleh, Geoffrey (2013)© 2013 by IGI Global. All rights reserved. Traditionally, little attention has been paid by hospitals to the key issues in the health information systems (HIS) outsourcing decision-making process. This is important given ...
A preliminary study of key factors affecting management and evaluation of IT outsourcing contracts in hospitalsLin, C.; Huang, Y.; Li, C.; Jalleh, Geoffrey; Liu, Y. (2014)© 2015 by IGI Global. All rights reserved. Many hospitals are experiencing pressure to improve their operational efficiency and patient safety due to escalating costs and increased competition. In order to achieve these ...
Lin, Chad; Jalleh, G.; Huang, Y. (2016)Despite the huge popularity of outsourcing in electronic commerce/IT in the past two decades, many hospitals have failed to realize the expected benefits from their outsourcing projects. Not surprisingly, the management ...