Expecting The Unexpected: Crisis Communication Preparedness In The Tourism Industry
Access Status
Open access
Authors
Kerlin, Karen
De Bussy, Nigel
Date
2006Type
Journal Article
Metadata
Show full item recordCitation
Kerlin, Karen and De Bussy, Nigel. 2006. Expecting The Unexpected: Crisis Communication Preparedness In The Tourism Industry. Asia Pacific Public Relations Journal 6 (1): 63-78.
Source Title
Asia Pacific Public Relations Journal
Faculty
Curtin Business School
School of Marketing
Collection
Abstract
Tourism is an industry highly susceptible to man-made and natural crises. Tourism operators may need to be well prepared to meet a crisis. However, are adequate contingency plans in place? Academic literature is fragmented across at least three major disciplines: strategic management; public relations; and tourism management. This qualitative, grounded theory study of the tourism industry in Western Australia investigates the antecedents of crisis communication preparedness at the individual operator level. The paper raises managerial implications and proposes a model of crisis communication preparedness in the tourism industry.
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