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    One service, many voices: enhancing consumer participation in a primary health service for multicultural women

    118828_One%20service%20many%20voices.pdf (288.2Kb)
    Access Status
    Open access
    Authors
    Lee, Susan
    Thompson, Sandra
    Amorin-Woods, D.
    Date
    2009
    Type
    Journal Article
    
    Metadata
    Show full item record
    Citation
    Lee, Susan and Thompson, Sandra and Amorin-Woods, Deisy. 2009. One service, many voices: enhancing consumer participation in a primary health service for multicultural women. Quality in Primary Care. 17 (1): pp. 63-69.
    Source Title
    Quality in Primary Care
    ISSN
    14791072
    Faculty
    Health Sciences
    School
    Centre for International Health (Curtin Research Centre)
    Remarks

    Copyright © 2009 Radcliffe Publishing

    URI
    http://hdl.handle.net/20.500.11937/15582
    Collection
    • Curtin Research Publications
    Abstract

    Background: Consumer participation in primary health care is important in providing quality consumer-focused care but challenging when working with disadvantaged groups of diverse cultural and linguistic backgrounds. Women's Health Services (WHS) works with women from over sixty different nationalities, including many newly arrived migrants and refugees. New arrivals access a wide range of WHS programs including medical services, counselling, information, community talks and workshops, referral, and outreach, but few ethnic women attended the alcohol and other drug (AOD) services offered by the organisation.Aim: To establish an active consumer reference group to assist understanding and reducing the barriers to AOD services for a heterogeneous disadvantaged group that includes individuals from different cultural, language and educational backgrounds. Results: Leaning heavily on experiences from the mental health field, WHS overcame many practical and philosophical considerations which included: agreeing upon the purpose of the group and how it would operate within the structure of the organisation; the level of English language required by participants for the group to function; issues of resourcing the group; and ensuring an appropriate, workable demographic mix in terms of age, language, and migration experiences. Conclusion: The process and the outcome of establishing a Consumer Reference Group (CRG) in a primary health care setting has been valuable for consumers and health service providers within the organisation.

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