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    An examination of customer perceptions of effectiveness and standards in essential functions and services delivery in rural communities

    203536_Ripepi 2014 new version.pdf (2.096Mb)
    Access Status
    Open access
    Authors
    Ripepi, Giuseppe Mario
    Date
    2014
    Supervisor
    Prof. Fiona Haslam McKenzie
    Prof. Margaret Nowak
    Prof. Mohammed Quaddus
    Type
    Thesis
    Award
    PhD
    
    Metadata
    Show full item record
    School
    Graduate School of Business
    URI
    http://hdl.handle.net/20.500.11937/1601
    Collection
    • Curtin Theses
    Abstract

    In this study, customers/consumers, representatives of public sector provider organizations, and elected policy makers conveyed their perceptions of factors influencing essential functions and services delivery in selected Western Australian rural communities. The research was exploratory in approach and used a constructivist ontology, interpretive epistemology and a qualitative methodology. A definition of community effectiveness was developed from the findings. Two models of community relationships were presented, depicting the engagement that occurs between providers, customers/consumers and key stakeholders in the delivery of essential functions and services.

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