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dc.contributor.authorRipepi, Giuseppe Mario
dc.contributor.supervisorProf. Fiona Haslam McKenzie
dc.contributor.supervisorProf. Margaret Nowak
dc.contributor.supervisorProf. Mohammed Quaddus
dc.date.accessioned2017-01-30T10:09:30Z
dc.date.available2017-01-30T10:09:30Z
dc.date.created2014-11-11T05:41:59Z
dc.date.issued2014
dc.identifier.urihttp://hdl.handle.net/20.500.11937/1601
dc.description.abstract

In this study, customers/consumers, representatives of public sector provider organizations, and elected policy makers conveyed their perceptions of factors influencing essential functions and services delivery in selected Western Australian rural communities. The research was exploratory in approach and used a constructivist ontology, interpretive epistemology and a qualitative methodology. A definition of community effectiveness was developed from the findings. Two models of community relationships were presented, depicting the engagement that occurs between providers, customers/consumers and key stakeholders in the delivery of essential functions and services.

dc.languageen
dc.publisherCurtin University
dc.titleAn examination of customer perceptions of effectiveness and standards in essential functions and services delivery in rural communities
dc.typeThesis
dcterms.educationLevelPh.D.
curtin.departmentGraduate School of Business
curtin.accessStatusOpen access


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