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dc.contributor.authorChen, Wu
dc.contributor.authorChang, Elizabeth
dc.date.accessioned2017-01-30T11:54:14Z
dc.date.available2017-01-30T11:54:14Z
dc.date.created2008-11-12T23:32:48Z
dc.date.issued2007
dc.identifier.citationChen, Wu and Chang, Elizabeth. 2007. : A method for service quality assessment in a service ecosystem, Digital Ecosytems and Technologies Conference 2007 DEST '07 Inaugural IEEE-IES, 21-23 Feb 21 2007, pp. 251-256. Cairns, Australia: IEEE.
dc.identifier.urihttp://hdl.handle.net/20.500.11937/16164
dc.identifier.doi10.1109/DEST.2007.371979
dc.description.abstract

the increasing proliferation of independent application service providers is making traditional IT infrastructure insufficient when dealing with new issues that appear in a dynamic outsourcing business model. Quality of Service (QoS) gradually becomes an essential benchmark to differentiate diverse service providers during service selection process. In this paper, we argue service selection can be deemed as a decision making process - to decide which services providers should be selected within the specified service provision context during a definitive timeslot. Thus, existing decision support approaches can be leveraged if applicable. Hence, we propose a service selection solution which utilizes the Decision Support Systems Module (DSS Module) to select the most appropriate service. In DSS module we introduce AHP model to carry out the service QoS measurement based on the Context-specific Quality Aspects. The contributions of this paper are two folds. Firstly, we provide a novel and feasible solution for QoS-based service selection and secondly, we apply DSS module into web services, thus opening a new, fertile ground for DSS research in service ecosystem literature.

dc.publisherIEEE
dc.titleA method for service quality assessment in a service ecosystem
dc.typeConference Paper
dcterms.source.startPage251
dcterms.source.endPage256
dcterms.source.conferenceDigital Ecosytems and Technologies Conference 2007 DEST '07 Inaugural IEEE-IES
dcterms.source.conference-start-date21-23 Feb 21 2007
dcterms.source.conferencelocationCairns, Australia
dcterms.source.placeCairns, Australia
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Copyright 2007 IEEE

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curtin.departmentCentre for Extended Enterprises and Business Intelligence
curtin.identifierEPR-2553
curtin.accessStatusOpen access


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