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dc.contributor.authorChang, Elizabeth
dc.contributor.authorHussain, Farookh
dc.contributor.authorDillon, Tharam S.
dc.identifier.citationChang, Elizabeth and Hussain, Farookh Khadeer and Dillon, Tharam S. 2005. : Trustworthiness Measure for e-Service, Third Annual Conference on Privacy, Security and Trust, 12-14 Oct 2005. St. Andrews, New Brunswick, Canada: University of New Brunswick, Canada.

Traditionally, transactions were carried out face-to-face, now, they are carried out over the Internet. The infrastructure for the above business and information exchange could be client-server, peer-to-peer or mobile network environments, and very often users on the network carry out interactions in one of three forms:Anonymous (No names are identified in the communication)Pseudo-anonymous (Nicknames are used in the communication)Non-anonymous (Real names are used in the communication).Incapability or a fraudulent practice could occur when the seller or business provider or buyer (the agents on the network) does not behave in the manner that is mutually agreed or understood, especially if published terms and conditions exist.This paper evaluates currently existing trustworthiness systems and points out that currently there is no existing standardized measurement system for Quality of Service and outlines the methodology that we have developed for this.

dc.publisherUniversity of New Brunswick, Canada
dc.subjectTrustworthiness Measure
dc.titleTrustworthiness Measure for e-Service
dc.typeConference Paper
dcterms.source.conferenceThird Annual Conference on Privacy, Security and Trust
dcterms.source.conference-start-date12-14 Oct 2005
dcterms.source.conferencelocationSt. Andrews, New Brunswick, Canada
curtin.departmentCentre for Extended Enterprises and Business Intelligence
curtin.accessStatusOpen access
curtin.facultyCurtin Business School
curtin.facultySchool of Information Systems

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