A credit union case study of the business value of IS/IT
MetadataShow full item record
This paper investigates the business value of IS/IT investments in the Financial Services Sectors (FSS) in Australia using a case study methodology to develop and refine a conceptual model of the relationship between IS/IT investment and organisational performance. The conceptual model has four main components, IS/IT investment, organisational performance, considerations for strategic information systems planning and managerial effectiveness. A case study of a credit union indicates support for components of the conceptual model. Further, the analysis reveals the existence of intermediary factors, operations, product delivery, customer service and staff. It is concluded that directing IS/IT investments to these areas, particularly when it is done in concert, is most likely to have a positive impact on organisational performance. Lastly, debate on the issue of an IS/IT investment threshold and its applicability to organisations is presented.
Pervan, Graham and Maimbo, Hilangwa (2005) A credit union case study of the business value of IS/IT, Australasian Journal of Information Systems 13:120-138.
Reproduced by permission of Australian Computer Society.
Copyright Australian Computer Society Inc.
Showing items related by title, author, creator and subject.
An investigation of the process of IS/IT investment evaluation and benefits realisation in large Australian organisationsLin, Chad Ying (2002)In modern organisations a large portion of senior management's time is now being consumed in finding ways to measure the contribution of their organisations' IS/IT investments on business performance. It has been shown ...
Lin, Chad; Pervan, Graham (1999)In modern organisations a large portion of senior management's time is now being spent on finding ways to measure the contribution of the organisation's IS/IT investments to business performance It has been shown that ...
Issues in IS/IT investment evaluation, benefits realisation, and outsourcing in Australian organisations: results from a case studyLin, Chad; Pervan, Graham (2001)The issue of expected and actual benefits realised from IS/IT investments has generated a significant amount of debate in the IS/IT literature amongst the researchers, academics, and practitioners. This is as true in ...