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    An evaluation of the Silver Chain Grief Support Service.

    9719_Schutze J 1997.pdf (1.367Mb)
    Access Status
    Open access
    Authors
    Schutze, Joan
    Date
    1997
    Supervisor
    Dr Lyndall Steed
    Type
    Thesis
    Award
    MRes
    
    Metadata
    Show full item record
    School
    School of Psychology
    URI
    http://hdl.handle.net/20.500.11937/181
    Collection
    • Curtin Theses
    Abstract

    Client satisfaction is recognized as an important indicator in performance monitoring and evaluation. The Silver Chain Grief Support Service was evaluated using client satisfaction as a performance indicator. Data were collected via mailed, telephone and personal interviews utilizing the Client Satisfaction Questionnarie-8, dimensions of the Evaluation Ranking Scale, and open-ended questions. Results indicate high levels of satisfaction with the service. Findings and limitations of the evaluation are discussed. Recommendations for improvement of the service are presented.

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