An evaluation of the Silver Chain Grief Support Service.
Access Status
Open access
Authors
Schutze, Joan
Date
1997Supervisor
Dr Lyndall Steed
Type
Thesis
Award
MRes
Metadata
Show full item recordSchool
School of Psychology
Collection
Abstract
Client satisfaction is recognized as an important indicator in performance monitoring and evaluation. The Silver Chain Grief Support Service was evaluated using client satisfaction as a performance indicator. Data were collected via mailed, telephone and personal interviews utilizing the Client Satisfaction Questionnarie-8, dimensions of the Evaluation Ranking Scale, and open-ended questions. Results indicate high levels of satisfaction with the service. Findings and limitations of the evaluation are discussed. Recommendations for improvement of the service are presented.
Related items
Showing items related by title, author, creator and subject.
-
Aoun, Samar; Toye, Christine; Deas, Kathy; Howting, Denise; Ewing, G.; Grande, G.; Stajduhar, K. (2015)BACKGROUND: Systematic assessment of family caregivers' support needs and integrating these into service planning according to evidence-based research are vital to improving caregivers' outcomes and their capacity to ...
-
Prentice, Jenny; Strachan, V.; Carville, Keryln; Santamaria, Nick; Elmes, R.; Della, Phillip (2009)It is well known that prudent, supported, early discharge of patients back to their home environment facilitates recuperation, rehabilitation or palliation. Patients with wounds are no exception to this.The provision of ...
-
Aoun, Samar; Deas, Kathy; Toye, Christine; Ewing, G.; Grande, G.; Stajduhar, K. (2015)Introduction: The Carer Support Needs Assessment Tool encompasses the physical, psychological, social, practical, financial, and spiritual support needs that government policies in many countries emphasize should be ...