Health-related benefits: their influence on loyalty and physical activity participation in Australian public aquatic centres
MetadataShow full item record
The present study aimed to examine health-related benefits and their potential role in encouraging more people to undertake regular physical activity at public aquatic centres. The study used the service quality – overall satisfaction – loyalty model to examine outcome service quality, especially health-related benefits, and their influence on loyalty (WOM recommendation), mediated by overall customer satisfaction. Based on a sample of 7,133 customers of 27 multi-purpose public aquatic centres in Australia, regression analyses indicated that health-related benefits dimensions, improved health and fitness and relaxation and stress release, had the greatest influence on overall customer satisfaction, which in turn significantly influenced word-of-mouth recommendation. Improved health and fitness was also rated highest for benefit importance as well as benefit attainment, with success in competition the lowest rated benefit dimension. Further research is recommended to clarify the role of health-related benefits in facilitating physical activity, thus reducing the prevalence of chronic health disease.
Showing items related by title, author, creator and subject.
Making the links between women’s health and women’s lives in Papua New Guinea: Implications for policy and health care deliveryHinton, Rachael (2009)International perspectives of women’s health have drawn on biomedical solutions and pathology-based aspects, and one of the main components of a changing and evolving definition of women’s health is to provide an alternative ...
Physical activity recommendations from general practitioners in Australia. Results from a national surveyShort, C.; Hayman, M.; Rebar, Amanda; Gunn, K.; De Cocker, K.; Duncan, M.; Turnbull, D.; Dollman, J.; Van Uffelen, J.; Vandelanotte, C. (2016)© 2015 Public Health Association of Australia. Objective: To identify subgroups of Australian adults likely to receive physical activity advice from their general practitioner and to evaluate the content of the advice ...
The Relationship between frequency and satisfaction of leisure participation and health-related quality of life in women with fatigue secondary to chronic illnessKhemthong, Supalak (2007)Fatigue secondary to chronic illness (FSCI) is a common experience in individuals with chronic conditions, with fatigue impacting on performance of daily activities and health-related quality of life (HRQoL). Due to the ...