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    Impact of Job Burnout on Satisfaction and Turnover Intention: Do Generational Differences Matter?

    Access Status
    Fulltext not available
    Authors
    Lu, A.
    Gursoy, D
    Date
    2013
    Type
    Journal Article
    
    Metadata
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    Citation
    Lu, A. and Gursoy, D. 2013. Impact of Job Burnout on Satisfaction and Turnover Intention: Do Generational Differences Matter? Journal of Hospitality & Tourism Research. 40 (2): pp. 210-235.
    Source Title
    Journal of Hospitality & Tourism Research
    DOI
    10.1177/1096348013495696
    ISSN
    1096-3480
    School
    School of Marketing
    URI
    http://hdl.handle.net/20.500.11937/18544
    Collection
    • Curtin Research Publications
    Abstract

    This study examines possible moderating effects of generational differences (Baby Boomers, Generation X, Millennials) on the relationship between job burnout (emotional exhaustion, cynicism, reduced professional efficacy) and employee satisfaction and turnover intention, as well as its moderating effects on the relationship between employee satisfaction and turnover intention using data collected from employees of a midscale chain hotel. Findings indicate that generational differences between Baby Boomers and Millennials have significant moderating effects on the relationship between emotional exhaustion and job satisfaction and turnover intention, and on the relationship between job satisfaction and turnover intention.

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