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Fuzzy service quality review in service oriented architectures

Access Status
Open access
Authors
Schmidt, Stefan
Steele, Robert
Dillon, Tharam S.
Chang, Elizabeth
Date
2006
Type
Conference Paper

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Citation
Schmidt, S. and Steele, R. and Dillon, T. and Chang, E... 2006. Fuzzy service quality review in service oriented architectures, in Chen, C.L.P. (ed), 2006 IEEE International Conference on Fuzzy Systems, Jul 16 2006, pp. 2247-2254. Vancouver, Canada: IEEE Computer Society Press.
Source Title
2006 IEEE World Congress on Computational Intelligence: 2006 IEEE International Conference on Fuzzy Systems
Source Conference
2006 IEEE International Conference on Fuzzy Systems
Faculty
Curtin Business School
School
Centre for Extended Enterprises and Business Intelligence
Remarks

Copyright 2006 IEEE

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Abstract

The benefits of Service Oriented Architectures (SOAs) start to be recognized and implemented across distributed enterprise businesses. As SOAs promise to accomplish more dynamic and collaborative e-business scenarios, we need to ensure that critical factors such as trust, credibility and quality of service (QoS) are consistently and efficiently measured in such unsupervised environments. We propose a fuzzy logic-based model for the review of service fulfilment after a business interaction and demonstrate its functionalities in an exemplary application. The outcome of our model can then be used to adjust credibility records of third party agents which delivered opinions, to update trustworthiness values in the business partner, or to communicate the trustworthiness of the business partner to interested peer agents.