An Analysis of Clinical Handover Miscommunication Using a Language and Social Psychology Approach
MetadataShow full item record
Clinical handover is a key communication event in patient care and a major contributing factor in adverse events in hospitals. Current research on handover emphasizes communication skills training. We investigate the intergroup context and systemic factors of the hospital environment that also affect handover. We explore the responses of 707 health professionals about handover practice. We invoke Coupland and colleagues’ integrative model of “miscommunication” to interpret these. Results support the model. Responses reflect a lack of communication competency, intergroup group relations, and the hidden ideology of the health care system. Health professionals in hospitals are often unaware of the socio-structural element in health care and so cannot bring about cultural change. We suggest that clinicians work with communication and interdisciplinary scholars to bring about system improvement.
Showing items related by title, author, creator and subject.
Review: bringing patient safety to the forefront through structured computerisation during clinical handoverMatic, J.; Davidson, Patricia; Salamonson, Y. (2010)Aims and objectives. This review aims to examine critically, the methods and modes of delivery of handover used in contemporary health care settings and explore the feasibility of a computerised handover system for improving ...
Perspectives of clinical handover processes: a multi-site survey across different health professionalsManias, E.; Geddes, Fiona; Watson, B.; Jones, Dorothy; Della, Phillip (2015)Aims and objectives: To examine the perspectives of health professionals of different disciplines about clinical handover. Background: Ineffective handovers can cause major problems relating to the lack of delivery of ...
Wood, S.; Campbell, A.; Marden, J.; Schmidtman, L.; Blundell, G.; Sheerin, N.; Davidson, Patricia (2009)Objectives: To develop and test a standardised clinical handover discharge strategy for improving information transfer between private mental health hospitals and community practitioners. Design, setting and participants: ...