Generational differences: An examination of work values and generational gaps in the hospitality workforce
MetadataShow full item record
The purpose of this study is to identify generational differences and similarities among hospitality employees and managers in order to develop leadership strategies and management styles that can be utilized to increase employee morale and productivity while enhancing recruitment and retention rates of highly qualified workers. Data for this study were collected through a series of in-depth focus group discussions. Findings indicated significant generational differences in world views, attitudes toward authority and perspectives on work. Findings suggested the Baby Boomers respect authority and hierarchy, while the Generation X-ers (Gen X-ers) rebel against authority. Findings also suggested while Baby Boomers live to work, Gen X-ers work to live. The Baby Boomers are willing to wait their turn for promotions and rewards, and are very loyal. On the other hand, Gen X-ers expect immediate recognition through title, praise, promotion, and pay. They also want a life outside of work-they are not likely to sacrifice theirs for the company. The Millennial Generation believes in collective action, with optimism of the future, and trust in centralized authority. They like teamwork, showing a strong will to get things done with a great spirit. © 2007 Elsevier Ltd. All rights reserved.
Showing items related by title, author, creator and subject.
Heitz, Anna (2002)The formation of an objectionable "swampy" odour in drinking water distribution systems in Perth, Western Australia, was first described by Wajon and co-authors in the mid-1980s (Wajon et al., 1985; Wajon et al., 1986; ...
Management of climatic heat stress risk in construction: a review of practices, methodologies, and future researchRowlinson, S.; Jia, Andrea; Li, B.; Chuanjing, C. (2014)Climatic heat stress leads to accidents on construction sites brought about by a range of human factors emanating from heat induced illness, and fatigue leading to impaired capability, physical and mental. It is an ...
Strazdins, L.; Baxter, J.; Li, Jianghong (2017)© 2017 National Council on Family Relations Using two waves of paired data from a population sample of 10- to 13-year-old Australian children (5,711 father–child observations), the authors consider how the hours, schedules, ...