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dc.contributor.authorPenter, Kevan
dc.contributor.authorWreford, John
dc.contributor.authorPervan, Graham
dc.contributor.authorDavidson, F.
dc.date.accessioned2017-01-30T12:29:38Z
dc.date.available2017-01-30T12:29:38Z
dc.date.created2013-11-28T20:00:46Z
dc.date.issued2013
dc.identifier.citationPenter, Kevan and Wreford, John and Pervan, Graham and Davidson, Fay. 2013. Offshore BPO decisions and institutional influence on senior managers, in Oshri, I. and Kotlarsky, J. and Willcocks, L.P. (ed), Proceedings of the Seventh Global Sourcing Workshop: Advances in global sourcing: Models, governance, and relationships, Mar 11-14 2013, pp. 93-116. Val d’Isère, France: Global Sourcing.
dc.identifier.urihttp://hdl.handle.net/20.500.11937/22145
dc.identifier.doi10.1007/978-3-642-40951-6
dc.description.abstract

This paper sets out to explore the drivers and determinants of offshore BPO decisions related to the persistence and particularly the evolution of the captive model. This paper aims to make a contribution by applying institutional theory to individual firm decisions with respect to offshore BPO engagement model. This research utilises a longitudinal case study research method to analyse the institutional influences on senior managers in client companies and their offshore service providers. An institutional theory framework applicable to offshore BPO is extracted from the case studies in the financial services, telecommunications and airlines industries. Institutional theory is shown to have explanatory power for observed macro trends in offshore captive centre models. The implications for management are that successful offshore BPO requires effective action to win legitimacy for offshoring decisions from key stakeholder groups that can exert coercive or normative influences.

dc.publisherSpringer
dc.subjectoffshore business process outsourcing
dc.subjectinformation technology outsourcing
dc.subjectoffshoring
dc.subjectcaptive centre
dc.subjecttransaction cost economics
dc.subjectinstitutional theory
dc.titleOffshore BPO decisions and institutional influence on senior managers
dc.typeConference Paper
dcterms.source.startPage93
dcterms.source.endPage116
dcterms.source.titleAdvances In Global Sourcing
dcterms.source.isbn978-3-642-40950-9
dcterms.source.placeLondon
dcterms.source.chapter1
curtin.department
curtin.accessStatusFulltext not available


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