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dc.contributor.authorTien, Cheryl
dc.identifier.citationTien, Cheryl. 2010. How does consumers' skepticism affect advertising claims?, Marketing Insights, School of Marketing Working Paper Series: no. 2010020, Curtin University of Technology, School of Marketing.

This research provides some empirical findings of the relationships between the antecedents as well as the outcomes variables of consumers? skepticism toward advertising. Consumer skepticism toward advertising is defined as the tendency toward disbelief of advertising claims (Obermiller and Spangenberg, 1998). The beauty product industry is used as a context of study, due to the proliferation of manipulative ad claims in the industry. For the purpose of a preliminary study, this paper will employ one product category and a fictitious brand to examine consumers? skepticism toward advertising. The fictitious brand choice and product category choice has been derived from a focus group study. Analysis has revealed that self-esteem, consumers? susceptibility to interpersonal influences to informational factors and marketplace knowledge does not have a significant relationship with consumers? skepticism toward advertising as hypothesized. However, cynicism and consumer susceptibility of interpersonal influences to normative factors are found to be strong predictors of consumers? skepticism toward advertising. Consumers? skepticism toward advertising is also found to influence inferences of manipulative intent positively; this finding empirically supports the gap in Campbell?s (1995) study on inferences of manipulative intent. Inferences of manipulative intent also have significant relationships with attitude toward the advertisement and product judgment. The implications and recommendations are also discussed.

dc.publisherSchool of Marketing, Curtin Business School
dc.subjectconsumers' skepticism
dc.subjectproduct category
dc.titleHow does consumers' skepticism affect advertising claims?
dc.typeWorking Paper
dcterms.source.seriesMarketing Insights
curtin.departmentSchool of Marketing
curtin.accessStatusOpen access

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