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    Exploring the Adoption and Evaluation of E-Commerce in SMEs: Planning and Implementation Stages

    Access Status
    Fulltext not available
    Authors
    Lin, Chad
    Huang, Y.
    Date
    2006
    Type
    Conference Paper
    
    Metadata
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    Citation
    Lin, C. and Huang, Y. 2006. Exploring the Adoption and Evaluation of E-Commerce in SMEs: Planning and Implementation Stages, in Chian-Son Yu and Chih-Chien Wang (ed), International Conference on Business and Information (BAI 2006), Jul 12 2006. Singapore: Academy of Taiwan Information Systems Research.
    Source Title
    Business and Information
    Source Conference
    International Conference on Business and Information (BAI 2006)
    Additional URLs
    http://bai2006.atisr.org/index2.htm
    URI
    http://hdl.handle.net/20.500.11937/22897
    Collection
    • Curtin Research Publications
    Abstract

    ABSTRACT E-commerce has been touted as the must have item for participation in the knowledge economy for all organizations. However, SMEs have generally been slow to adopt and evaluate e-commerce. This paper describes research findings from a study conducted to examine and explore the e-commerce adoption and evaluation issues and practices of Australian SMEs during the planning and implementation stages. The results showed that most SMEs failed to link their objectives for e-commerce adoption with their organizational goals as well as to involve users during the planning stage. In addition, pre-project justification process and change management were often not properly carried out. Although it was found that almost all senior executives and managers were committed to the IT investments in e-commerce during the implementation stage, most of these organizations did not manage user resistance effectively. Moreover, it was also disappointing to see that most SMEs failed to conduct IT investment evaluation processes during the implementation stage. Finally, no formal IT benefits realization methodology was carried out in any of the SMEs interviewed.

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