Visitor centre staffing: involving volunteers
MetadataShow full item record
Volunteer involvement in visitor centres has received little attention by tourism researchers despite thecritical role staff play in welcoming tourists to a destination and promoting tourism activities. Thecommunity function of visitor centres e of which volunteering is part e has also been underplayed inprevious research. Using data from a survey and interviews with visitor centre managers in Australia, thispaper investigates the rationales for staffing visitor centres with volunteers and/or paid employees and,related to motivations for volunteering, the factors influencing the attractiveness of visitor centrevolunteer programmes. The dominant rationales for involving volunteers are need, communityinvolvement, visitor experience, and the personal qualities and motivations of volunteers. Visitor centrevolunteering is attractive because of location and local pride, interactions with tourists and social relationships with other volunteers, and the reputation of the visitor centre and its volunteer programme.
Showing items related by title, author, creator and subject.
Holmes, Kirsten; Smith, K. (2006)The academic study of the contribution that volunteers make to tourism provision had been largely neglected (Uriely, Reichel & Ron, 2003). Within the field of tourism studies, there is a growing literature on volunteer ...
Downie, Jill; Clark, K.; Clementson, K. (2005)Volunteers represent a growing, but often undervalued, sectio of service delivery in many areas in the community, particularly in health care. This paper is centred on volunteers' perceptions and experiences of home ...
Local Community, Volunteering and Tourism Development: The Case of The Blackwood River Valley, Western AustraliaAlonso, Abel; Liu, Yi (2013)Rural communities, especially those that strive to become tourist destinations face many challenges, including limited human and financial resources in developing their own tourism sector. The importance of local visitor ...