Understanding and improving communication processes in an increasingly multicultural aged care workforce
MetadataShow full item record
This study explored how culture shapes relationships in aged care and the extent to which the residential aged care sector supports a cohesive multicultural workforce. An exploratory methodology utilising semi-structured questionnaires collected data from 58 participants comprising: staff who provide direct care to residents; managers; and family members from six residential care facilities in Perth, Western Australia. Communication issues emerged as an over-arching theme, and included interpersonal communication, the effect of cultural norms on communication and the impact of informal and formal workplace policies relating to spoken and written language. Sixty percent of participants from a culturally and linguistically diverse (CaLD) background had experienced negative reactions from residents with dementia, linked to visible cultural difference. They used a range of coping strategies including ignoring, resilience and avoidance in such situations. CaLD participants also reported prejudicial treatment from non-CaLD staff. The findings highlight the need for organisations to incorporate explicit processes which address the multiple layers of influence on cross cultural communication: internalised beliefs and values; moderating effects of education, experience and social circumstance; and factors external to the individuals, including workplace culture and the broader political economy, to develop a cohesive multicultural workplace.
Showing items related by title, author, creator and subject.
A systematic review on the factors affecting effective communication between registered nurses and oncology adult patients in the inpatient settingTay, L.; Hegney, Desley; Ang, E. (2010)Background: Effective nurse-patient communication is essential in the development of therapeutic relationships and meeting the cognitive and affective needs of oncology patients. However, the emotional load in cancer ...
Ontology based Intercultural Patient Practitioner Assistive Communications from Qualitative Gap AnalysisForbes, D.; Wongthongtham, Pornpit (2015)Purpose: There is an increasing interest in using information and communication technologies to support health services. But the adoption and development of even basic ICT communications services in many health services ...
Ontology based intercultural patient practitioner assistive communications from qualitative gap analysisForbes, D.; Wongthongtham, Pornpit (2016)© 2016, © Emerald Group Publishing Limited.Purpose – There is an increasing interest in using information and communication technologies to support health services. But the adoption and development of even basic ICT ...