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    Understanding and improving communication processes in an increasingly multicultural aged care workforce

    236175_236175.pdf (674.3Kb)
    Access Status
    Open access
    Authors
    Nichols, Pam
    Horner, B.
    Fyfe, K.
    Date
    2015
    Type
    Journal Article
    
    Metadata
    Show full item record
    Citation
    Nichols, P. and Horner, B. and Fyfe, K. 2015. Understanding and improving communication processes in an increasingly multicultural aged care workforce. Journal of Aging Studies. 32: pp. 23-31.
    Source Title
    Journal of Aging Studies
    DOI
    10.1016/j.jaging.2014.12.003
    ISSN
    0890-4065
    School
    School of Nursing and Midwifery
    URI
    http://hdl.handle.net/20.500.11937/23949
    Collection
    • Curtin Research Publications
    Abstract

    This study explored how culture shapes relationships in aged care and the extent to which the residential aged care sector supports a cohesive multicultural workforce. An exploratory methodology utilising semi-structured questionnaires collected data from 58 participants comprising: staff who provide direct care to residents; managers; and family members from six residential care facilities in Perth, Western Australia. Communication issues emerged as an over-arching theme, and included interpersonal communication, the effect of cultural norms on communication and the impact of informal and formal workplace policies relating to spoken and written language. Sixty percent of participants from a culturally and linguistically diverse (CaLD) background had experienced negative reactions from residents with dementia, linked to visible cultural difference. They used a range of coping strategies including ignoring, resilience and avoidance in such situations. CaLD participants also reported prejudicial treatment from non-CaLD staff. The findings highlight the need for organisations to incorporate explicit processes which address the multiple layers of influence on cross cultural communication: internalised beliefs and values; moderating effects of education, experience and social circumstance; and factors external to the individuals, including workplace culture and the broader political economy, to develop a cohesive multicultural workplace.

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