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    IS/IT Benefits Realisation and Management in Large Australian Organisations

    20679_downloaded_stream_135.pdf (108.7Kb)
    Access Status
    Open access
    Authors
    Pervan, Graham
    Lin, Chad
    Date
    2000
    Type
    Working Paper
    
    Metadata
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    Citation
    Pervan, Graham and Lin, Chad (2000) IS/IT Benefits Realisation and Management in Large Australian Organisations, School of Information Systems Working Paper Series: no. 0002, Curtin University, School of Information Systems.
    Additional URLs
    http://www.cbs.curtin.edu.au/business/teaching-areas/information-systems/research/publications-and-papers
    Faculty
    Curtin Business School
    School of Information Systems
    URI
    http://hdl.handle.net/20.500.11937/24510
    Collection
    • Curtin Research Publications
    Abstract

    Information systems and technology investments in organisations are substantial and growing. While formal methodologies and techniques for evaluating these investments are used to some extent, relatively less formality is applied to managing and realising their benefits. Part of an ongoing research programme, this study examines a number of aspects of IS/IT benefits realisation in large Australian organisations and reveals issues of identifying and structuring benefits, planning benefits realisation, delivering, evaluating and reviewing these benefits, with some success and some failure. The results show some use of formal methodologies, benefits measurement, formal reviews, and allocation of specific responsibilities, but a lack of uniformity in the formality of the activities. These results, however, are generally consistent with findings in related studies outside Australia.

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