User contribution measurement model for web-based discussion forums
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Copyright © 2009 IEEE This material is presented to ensure timely dissemination of scholarly and technical work. Copyright and all rights therein are retained by authors or by other copyright holders. All persons copying this information are expected to adhere to the terms and constraints invoked by each author's copyright. In most cases, these works may not be reposted without the explicit permission of the copyright holder.
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The success of social software depends on contributions made by two key entities; the infrastructure provider(s) and the content providers (users). Currently, social software providers do not possess a powerful and generic approach to measure the contributions of their users. The ability of measuring user contributions will allow social software providers to accurately identify, acknowledge and reward their content contributors. As a result, content providers may become motivated to contribute content more regularly. This paper proposes a user contribution measurement model which is validated against an operational web-based discussion forum.
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