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    Opportunities and Challenges in Engaging Citizens in the Co-Production of Infrastructure-based Services in Australia

    Access Status
    Fulltext not available
    Authors
    Wiewiora, A.
    Keast, R.
    Brown, Kerry
    Date
    2015
    Type
    Journal Article
    
    Metadata
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    Citation
    Wiewiora, A. and Keast, R. and Brown, K. 2015. Opportunities and Challenges in Engaging Citizens in the Co-Production of Infrastructure-based Services in Australia. Public Management Review. 18 (4): pp. 486-507.
    Source Title
    Public Management Review
    DOI
    10.1080/14719037.2014.999820
    ISSN
    1471-9037
    School
    School of Management
    URI
    http://hdl.handle.net/20.500.11937/24952
    Collection
    • Curtin Research Publications
    Abstract

    Research and practice have observed a shift towards service-oriented approaches that depend on input from citizens as co-producers of services. Yet in the delivery of public infrastructure the focus is still on managing assets rather than services. Using a Policy Delphi approach, we found that although experts advocate service-centric approaches guidelines and policies lack a service-centric perspective. Findings revealed a range of impediments to effective stakeholder involvement. The paper contributes to co-production and new public governance literature and offers directions for public infrastructure decision-makers to support and reconnect disengaged government–citizen relations, and determine ways of understanding optimal service outcomes.

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