Defining reputation in service oriented environment
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Copyright 2006 IEEE
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Reputation has a profound impact on the Trusting Agent and Trusted Agent in business interactions. Moral, ethical and legal guidelines are implemented as a result of the promotion of fair trading practices, honesty from all parties, consumer protection legislation, service quality assessment, and assurance for customers, e-businesses and service-oriented environments. In this paper we propose a definition of reputation that is more suited to service oriented environments. Additionally we explain in detail, all the terms in the definition.
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Trust and reputation for service-oriented environments: Technologies for building business intelligence and consumer confidenceChang, Elizabeth; Dillon, Tharam S.; Hussain, Farookh (2006)Trust has played a central role in human relationships and hence has been the subject of study in many fields including business, law, social science, philosophy and psychology. It has played a pivotal role in forming ...
Chang, Elizabeth; Hussain, Farookh; Dillon, Tharam S. (2005)The growing development in web-based trust and reputation systems in the 21st century will have powerful social and economic impact on all business entities, and will make transparent quality assessment and customer ...
Chang, Elizabeth; Dillon, Tharam S.; Hussain, Farookh (2005)Trust and trustworthiness plays a major role in conducting business o the internet in service-oriented environments. In defining Trust for service-oriented environments, one needs to capture the notation of service level, ...