Using design practice to re-conceptualize provision of services in intractable situations

Abstract

This paper demonstrates how the process of design practice can be formulated into a model that can be used by a variety of disciplines to enable re-conceptualization of ongoing problems. Firstly the theory which underpins the creative process is reviewed. The theory is used to develop what the authors call the DEKS creative process action model. The DEKS Model was applied to a case study that involved government representatives and NGOs tackling complex recurring situations at macro and micro scales in the homeless sector. The case study demonstrates the effectiveness of the DEKS model in situations where the aim is to reframe thinking and reconceptualize problems through alternative approaches, in order to better understand recurring issues.