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    Relationship Marketing Techniques in Construction Projects: A Case Study

    19831_downloaded_stream_349.pdf (65.35Kb)
    Access Status
    Open access
    Authors
    Davis, Peter
    Date
    2004
    Type
    Conference Paper
    
    Metadata
    Show full item record
    Citation
    Davis, Peter R.. 2004. : Relationship Marketing Techniques in Construction Projects: A Case Study, in Khosrowshahi, F (ed), Proceedings of the Association of Researchers in Construction Management Twentieth Annual Conference, September 2004. Heriot-Watt University: ARCOM.
    Source Conference
    Proceedings of the Association of Researchers in Construction Management Twentieth Annual Conference
    Additional URLs
    http://www.arcom.ac.uk/-docs/proceedings/ar2004-0877-0885_Davis.pdf
    Faculty
    Division of Humanities
    Faculty of Built Environment, Art and Design
    Faculty of Built Environment, Art and Design (BEAD)
    URI
    http://hdl.handle.net/20.500.11937/25604
    Collection
    • Curtin Research Publications
    Abstract

    Relationship Marketing (RM) embodies international, industrial and services marketing and in a business context is superseding traditional marketing theory. It is apparent from initial research into product and process industries that RM has the potential to provide construction organisations with significant benefits. These benefits include; enhanced ability to overcome problems, close coordination, process improvements; reduced risk associated with complex decision making and significant long-term value to prospective and existing clients. A summary of RM thinking is provided and three key variables being; trust, commitment and performance satisfaction are discussed. RM theory is conceptualised into a construction context using alliance procurement literature. The alliance literature gives pertinent insights into factors that afford potential project success. Finally three recent public sector case studies that have been documented are used to determine the validity of the theory using lessons learned reports.

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