Filling the gaps: Patterns of formal and informal participation
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Townsend, Keith and Wilkinson, Adrian and Burgess, John. 2013. Filling the gaps: Patterns of formal and informal participation. Economic and Industrial Democracy. 34 (2): pp. 337-354.
Economic and Industrial Democracy
Industrial relations scholarship has traditionally privileged union forms of employee participation. In more recent years there has been a shift to understand the role of participation in non-union firms. This article develops theory on employee participation through analysis of an Australian case study in the hotel sector. The authors find that formal participation mechanisms are useful and essential for both employees and managers, however formal participation leaves behind gaps which are partially filled with informal voice exchanges between employees and their managers.
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