Australian call centres: time to search for a new management model?

Connell, Julia; Hannif, Z.; Burgess, John

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Authors

Connell, Julia

Hannif, Z.

Burgess, John

Date

2009

Type

Journal Article

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Citation

Connell, J. and Hannif, Z. and Burgess, J. 2009. Australian call centres: time to search for a new management model?. International Employment Relations Review. 15 (1): pp. 1-15.

Source Title

International Employment Relations Review