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dc.contributor.authorChang, Joshua
dc.contributor.authorTravaglione, Tony
dc.contributor.authorO'Neill, Grant
dc.date.accessioned2017-01-30T12:59:18Z
dc.date.available2017-01-30T12:59:18Z
dc.date.created2015-08-12T20:00:57Z
dc.date.issued2015
dc.identifier.citationChang, J. and Travaglione, T. and O'Neill, G. 2015. How can gender signal employee qualities in retailing? Journal of Retailing and Consumer Services. 27: pp. 24-30.
dc.identifier.urihttp://hdl.handle.net/20.500.11937/27483
dc.identifier.doi10.1016/j.jretconser.2015.07.004
dc.description.abstract

The occupational structure in retail employment is known to be gendered, such that women tend to occupy ‘softer’ social roles, while men tend to occupy ‘harder’ physical and technical roles. This article presents an integrative model that illustrates the balance of KSAOs (knowledge, skills, abilities, and other personality characteristics) and retail sectors between male and female retail employees, and explains how gender can signal employee qualities in the retail sector. The empirical analysis uses data from a survey of 702 respondents employed across 40 ANZSIC (Australian New Zealand Standard Industrial Classification) retail categories. Based on signalling theory, the findings suggest that an employee's gender can be an unintentional signal for unobservable qualities in retail employment, which has implications for customer service, human resource management, and gender discrimination.

dc.publisherPergamon
dc.subjectGender
dc.subjectDiscrimination
dc.subjectEmployment
dc.subjectRetailing
dc.titleHow can gender signal employee qualities in retailing?
dc.typeJournal Article
dcterms.source.volume27
dcterms.source.startPage24
dcterms.source.endPage30
dcterms.source.issn0969-6989
dcterms.source.titleJournal of Retailing and Consumer Services
curtin.departmentSchool of Management
curtin.accessStatusOpen access


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