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    Customer’s Satisfaction In ATM Service: An Empirical Study 0f Banks In Chandigarh" accepted for publication in online research journal

    Access Status
    Fulltext not available
    Authors
    Kaur, Manpreet
    Date
    2013
    Type
    Journal Article
    
    Metadata
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    Citation
    Kaur, M. 2013. Customer’s Satisfaction In ATM Service: An Empirical Study 0f Banks In Chandigarh" accepted for publication in online research journal. International Journal of Research in Commerce & Management. 4 (6).
    Source Title
    International Journal of Research in Commerce & Management
    Additional URLs
    http://www.ijmrbs.com/ijmrbsadmin/upload/IJMRBS_5267f978827e3.pdf
    ISSN
    0976-2183
    School
    CBS International
    URI
    http://hdl.handle.net/20.500.11937/27667
    Collection
    • Curtin Research Publications
    Abstract

    The trend in banking has evolved from cash economy and transformed to cheque economy which has further been converted to plastic card economy. The study reveals the various dimensions of SERVQUAL (service quality) and its effect on the customer satisfaction. In this regard, primary data was collected from the 120 respondents who are the customers of Andhra Bank and ICICI banks of Vijayawada city through a structured questionnaire. Data was tabulated and analyzed with the help of statistical tools to achieve the objective of the study

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