Curtin University Homepage
  • Library
  • Help
    • Admin

    espace - Curtin’s institutional repository

    JavaScript is disabled for your browser. Some features of this site may not work without it.
    View Item 
    • espace Home
    • espace
    • Curtin Research Publications
    • View Item
    • espace Home
    • espace
    • Curtin Research Publications
    • View Item

    Evaluating e-government: learning from the experiences of two UK local authorities

    Access Status
    Fulltext not available
    Authors
    Irani, Z.
    Love, Peter
    Elliman, T.
    Themistocleous, M.
    Date
    2005
    Type
    Journal Article
    
    Metadata
    Show full item record
    Citation
    Irani, Z. and Love, P. and Elliman, T. and Themistocleous, M. 2005. Evaluating e-government: learning from the experiences of two UK local authorities. Information Systems Journal. 15 (1): pp. 61-82.
    Source Title
    Information Systems Journal
    DOI
    10.1111/j.1365-2575.2005.00186.x
    ISSN
    13501917
    URI
    http://hdl.handle.net/20.500.11937/30300
    Collection
    • Curtin Research Publications
    Abstract

    Part of the remit of public sector management includes planning and reflecting on capital expenditure on new technology. With this in mind, the role that information systems play in supporting improvements in e-government service delivery to stakeholder groups continues to attract much attention. The authors of this paper seek to define the scope and role that information systems evaluation plays within the public sector. In particular, the authors assess whether public sector organizations might benefit from the use of established ex-ante evaluation techniques, when applied to analyse the impact of e-government information systems. Following a comprehensive review of the normative literature, an initial conceptual framework for public sector information systems evaluation is proposed, which is then empirically explored within two local government authorities. The conceptual framework is then revised by using the structured case approach, which is dependent on an iterative research cycle where triangulated data are elicited. This then supports the emergence of new concepts during each research cycle that leads to the view that information systems evaluation in the public sector is a process of experiential and subjective judgement, which is grounded in opinion and world views. This leads the authors to challenge the appropriateness of traditional modes of investment appraisal when applied in the public sector. The finalized framework embraces investment decisions, evaluation methods, culture and structure, as well as post hoc evaluation. It emphasizes the importance of situated, interpretive user assessments in evaluating e-government investments.

    Related items

    Showing items related by title, author, creator and subject.

    • Learning lessons from evaluating eGovernment: Reflective case experiences that support transformational government
      Irani, Z.; Love, Peter; Jones, S. (2008)
      Central Government strategy of e-inclusion is being manifested in the form of eGovernment. Given that it is the public purse that funds such investments, there is increasingly attention being paid to the evaluation of ...
    • Designing e-government services: key service attributes and citizen preference structures
      Venkatesh, V.; Chan, Frank; Thong, J. (2011)
      Advances in Internet technologies have led to the popularity of technology-based self-services, with the design of such services becoming increasingly important. Using technology-based services in the public sector as the ...
    • Community Perception of Mobile Payment in e-Government Services
      Ahsan, A.; Chang, Vanessa; Issa, Tomayess (2012)
      Mobile payment and e-Government are emerging topics in the research area of Information Systems. This research addresses the preferred e-Government services for mobile payment, the suitable payment methods of mobile ...
    Advanced search

    Browse

    Communities & CollectionsIssue DateAuthorTitleSubjectDocument TypeThis CollectionIssue DateAuthorTitleSubjectDocument Type

    My Account

    Admin

    Statistics

    Most Popular ItemsStatistics by CountryMost Popular Authors

    Follow Curtin

    • 
    • 
    • 
    • 
    • 

    CRICOS Provider Code: 00301JABN: 99 143 842 569TEQSA: PRV12158

    Copyright | Disclaimer | Privacy statement | Accessibility

    Curtin would like to pay respect to the Aboriginal and Torres Strait Islander members of our community by acknowledging the traditional owners of the land on which the Perth campus is located, the Whadjuk people of the Nyungar Nation; and on our Kalgoorlie campus, the Wongutha people of the North-Eastern Goldfields.