Job Satisfaction, Psychological Contracts, and the Transition to Job Commitment in Outsourced Technology Staff

Venable, John; Thomson, Patricia

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Authors

Venable, John

Thomson, Patricia

Date

2003

Type

Conference Paper

Metadata

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Citation

Venable, John R and Thomson, Patricia. 2003. : Job Satisfaction, Psychological Contracts, and the Transition to Job Commitment in Outsourced Technology Staff, ACIS: 14th Australasian Conference on Information Systems, 26 Nov 2003, pp. 1-10. Perth, WA: We-B Centre, School of Management, Edith Cowan University.

Source Title

Proceedings of ACIS: 14th Australasian Conference on Information Systems

Source Conference

ACIS: 14th Australasian Conference on Information Systems

School

School of Information Systems

URI

http://hdl.handle.net/20.500.11937/30655

Collection

Curtin Research Publications

Abstract

This paper focuses on developing an understanding of the factors that influence the development of job satisfaction, psychological contracts, and ongoing commitment to an organisation among outsourced personnel. A study was conducted in a very large IT services provider. It identifies additional (from those in the non-IT literature) factors specific to the IT industry that relate to job satisfaction, psychological contracts, and commitment to the organisation. It also proposes and provides evidence of progressive development of the ongoing commitment necessary for retention though successive stages of job satisfaction, psychological contract, and commitment to the employer organisation.