An OpenURL resolver (SFX) in action: the answer to a librarian's prayer or a burden for technical services?
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This paper will reflect on the experience of installing, configuring and maintaining the Ex Libris' OpenURL resolver - SFX. Particular attention will be paid to the extraordinary usefulness of this tool for gluing together the components of the resource discovery process. This paper will discuss the level of staffing required to maintain the resolver service, the skill sets required by those staff and the place of an OpenURL resolver within the extended ILMS. Finally the authors will speculate on the future of such a service within the portfolio of online services offered by a university library.
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