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    The indirect impacts of management support and commitment on knowledge management systems (KMS) adoption: evidence from Malaysian Technology Industries

    180863_180863.pdf (173.8Kb)
    Access Status
    Open access
    Authors
    Aman, Fadhilah
    Aitken, Ashley
    Date
    2011
    Type
    Journal Article
    
    Metadata
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    Citation
    Aman, Fadhilah and Aitken, Ashley. 2011. The indirect impacts of management support and commitment on knowledge management systems (KMS) adoption: evidence from Malaysian Technology Industries. African Journal of Business Management. 5 (27): pp. 11131-11145.
    Source Title
    African Journal of Business Management
    DOI
    10.5897/AJBM11.1228
    ISSN
    1993 8233
    School
    School of Information Systems
    URI
    http://hdl.handle.net/20.500.11937/3146
    Collection
    • Curtin Research Publications
    Abstract

    The study investigates the impacts of management support and commitment on the adoption of knowledge management systems (KMS) in Malaysian technology industries. By analysing data from a survey of 108 managers across the Malaysian technology industries, the study contributes to the KMS adoption literature by empirically establishing the indirect impacts of organisations’ management support and commitment through the mediations of other organisational elements. First of all, the results suggest that the effects of management support and commitment are only indirect through the mediation of other variables, namely knowledge classification and knowledge sharing culture. Moreover, knowledge classification has a positive influence on perceived benefits, which is a determinant of KMS adoption. Second, even though management support and commitment has a positive impact on rewards and incentives, and policy and procedures, the findings indicate that these organisational elements did not have any influence on KMS adoption. However, policies and procedures did influence perceived ease of use, which is a determinant of perceived benefits. The theoretical and practical implications of these findings are discussed.

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