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A Methodology to ascertain the level of failure in an e-commerce interaction

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Open access
Authors
Hussain, Omar
Chang, Elizabeth
Hussain, Farookh
Dillon, Tharam S.
Date
2007
Type
Conference Paper

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Citation
Hussain, Omar Khadeer and Chang, Elizabeth and Hussain, Farookh Khadeer and Dillon, Tharam. 2007. : A Methodology to ascertain the level of failure in an e-commerce interaction, 11th Pacific Asia Conference on Information Systems: Managing Diversity in Digital enterprises, 3-8 Jul 2007. Auckland, New Zealand: School of Business, University of Auckland, New Zealand.
Source Conference
11th Pacific Asia Conference on Information Systems: Managing Diversity in Digital enterprises
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Faculty
Curtin Business School
School of Information Systems
School
Centre for Extended Enterprises and Business Intelligence
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Abstract

To ascertain the possible level of risk in an e-commerce interaction, the initiating agent needs to determine beforehand the probability of failure and the possible consequences of failure to its resources in interacting with an agent. The initiating agent can determine beforehand the probability of failure in interacting with an agent either by considering its past interaction history with it or by soliciting recommendations from other agents. In both cases, it is imperative for the agent who is either considering its past interaction history, or who is communicating a recommendation about another agent, to know the accurate level of failure in interacting with the other agent. To achieve this, in this paper we propose a methodology by which the initiating agent of the interaction ascertains the level of failure in the interaction, after interacting with an agent.