Curtin University Homepage
  • Library
  • Help
    • Admin

    espace - Curtin’s institutional repository

    JavaScript is disabled for your browser. Some features of this site may not work without it.
    View Item 
    • espace Home
    • espace
    • Curtin Research Publications
    • View Item
    • espace Home
    • espace
    • Curtin Research Publications
    • View Item

    Staff and student perceptions of support services for international students in higher education: A case study

    Access Status
    Fulltext not available
    Authors
    Roberts, Pam
    Dunworth, Katie
    Date
    2012
    Type
    Journal Article
    
    Metadata
    Show full item record
    Citation
    Roberts, Pamela and Dunworth, Katie. 2012. Staff and student perceptions of support services for international students in higher education: A case study. Journal of Higher Education Policy and Management. 34 (5): pp. 517-528.
    Source Title
    Journal of Higher Education Policy and Management
    DOI
    10.1080/1360080X.2012.716000
    ISSN
    1360-080X
    URI
    http://hdl.handle.net/20.500.11937/32797
    Collection
    • Curtin Research Publications
    Abstract

    One aspect of the internationalisation of higher education in Australia has been a large growth in the number of international students enrolled in universities. While this has brought a number of benefits to the institutions, the students themselves report varying levels of satisfaction with their experience. One area which can contribute to satisfaction levels is provision of student support services. This paper describes a study which found that international students and support service providers, while sharing perspectives in some respects, had differing views about student service delivery. The paper argues that providers of services for international students need to be more aligned to students’ expectations of service provision, and more centred on students’ actual needs, if they are to increase students’ levels of satisfaction with their international experience.

    Related items

    Showing items related by title, author, creator and subject.

    • Support services for international university students : an Australian case study
      Roberts, Pamela A. (2011)
      The purpose of this study was to contribute to an improved understanding of international students’ support needs by identifying the issues that are significant to students in terms of their study experience, the services ...
    • Non-English Speaking Background (NESB) Students’ Perceptions of their Linguistic and Educational Needs
      Briguglio, Carmela (1998)
      NESB students' perceptions of their linguistic and educational needs and the availability of support structures to meet such needs are crucial to their improvement in academic performance and success in the tertiary system. ...
    • An examination of the factors critical to the establishment and maintenance of competitive advantage for education services enterprises within international markets.
      Mazzarol, Timothy W. (1997)
      The principal focus of the present study was to examine the factors critical to the development and maintenance of a competitive advantage for education institutions operating in international markets. International ...
    Advanced search

    Browse

    Communities & CollectionsIssue DateAuthorTitleSubjectDocument TypeThis CollectionIssue DateAuthorTitleSubjectDocument Type

    My Account

    Admin

    Statistics

    Most Popular ItemsStatistics by CountryMost Popular Authors

    Follow Curtin

    • 
    • 
    • 
    • 
    • 

    CRICOS Provider Code: 00301JABN: 99 143 842 569TEQSA: PRV12158

    Copyright | Disclaimer | Privacy statement | Accessibility

    Curtin would like to pay respect to the Aboriginal and Torres Strait Islander members of our community by acknowledging the traditional owners of the land on which the Perth campus is located, the Whadjuk people of the Nyungar Nation; and on our Kalgoorlie campus, the Wongutha people of the North-Eastern Goldfields.