Achieving competitive advantage in service supply chain: evidence from the Chinese steel industry
MetadataShow full item record
Purpose – Higher market complexity and increasing competitive intensity are forcing traditional trading companies to change their positions in the goods delivery services supply chain by continuously extending the service business through interaction with customers. However, the existing literature tends to be somewhat vague in defining interaction behaviors with different customers and a service strategy for the service integrator wishing to move along the continuum. The purpose of this paper is to identify service strategies that correspond with specific customer demands. Design/methodology/approach – Using multiple methodologies and data sources, the study highlights three different service strategies including resources supply capability, demand management and strategy fit with buys. Findings – The study finds that these strategies have different impacts on competitiveness for different types of downstream enterprises. For large enterprises, resources supply capability and strategy fit are significant factors – while for small and medium-sized enterprises, resources supply capability, as well as demand management play an important role to supplier's competitiveness. Originality/value – Based on the research, the paper draws the conclusion that it is important to understand the buyer's demand and offer the service that the buyer really needs.
Showing items related by title, author, creator and subject.
An examination of the factors critical to the establishment and maintenance of competitive advantage for education services enterprises within international markets.Mazzarol, Timothy W. (1997)The principal focus of the present study was to examine the factors critical to the development and maintenance of a competitive advantage for education institutions operating in international markets. International ...
Consumer preferences for mobile phone service in the U.S.: an application of efficient design on conjoint analysisDippon, Christian M. (2011)The wide commercial success of certain mobile phones, such as Apple‘s iPhone and RIM‘s Blackberry, was the motivation behind this study to examine empirically what drives the demand for mobile service bundles. If casual ...
Batt, Peter (2007)Supply chain management refers to the coordination and alignment of materials, financial and information flows for all activities and processes involved in a supply chain. Broadly speaking, a supply chain describes the ...