Relational quality: further evidence of a single higher order construct in an industrial market
dc.contributor.author | Batt, Peter | |
dc.contributor.editor | H. Hakansson | |
dc.contributor.editor | C.A. Solberg | |
dc.contributor.editor | L. Huemer | |
dc.contributor.editor | L. Steigum | |
dc.date.accessioned | 2017-01-30T14:02:32Z | |
dc.date.available | 2017-01-30T14:02:32Z | |
dc.date.created | 2011-12-04T20:01:24Z | |
dc.date.issued | 2001 | |
dc.identifier.citation | Batt, Peter. 2001. Relational quality: further evidence of a single higher order construct in an industrial market, in Hakansson, H. and Solberg, C.A. and Huemer, L. and Steigum, L. (ed), Interactions, relationships and networks: Strategic dimensions, Proceedings of the 17th Annual IMP Conference, Sep 1 2001, pp. 1-20. Oslo, Norway: Norwegian Institute of Management. | |
dc.identifier.uri | http://hdl.handle.net/20.500.11937/37404 | |
dc.description.abstract |
While there is some evidence for a single, higher order construct which captures satisfaction and trust, evidence of its existence in industrial markets remains scant and inconclusive. However, in the context of small, family owned businesses, where consumer behaviour and industrial purchasing behaviour overlap, a single construct may be a better predictor of a market intermediary's relational building activities. Two rival models are compared which, given the high degree of correlation between satisfaction and trust, support the existence of a single satisfaction/trust construct. | |
dc.publisher | Norwegian Institute of Management | |
dc.title | Relational quality: further evidence of a single higher order construct in an industrial market | |
dc.type | Conference Paper | |
dcterms.source.volume | September | |
dcterms.source.startPage | 1 | |
dcterms.source.endPage | 20 | |
dcterms.source.title | Interactions, relationships and networks: Strategic dimensions | |
dcterms.source.series | Interactions, relationships and networks: Strategic dimensions | |
dcterms.source.conference | 17th Annual Meeting of the IMP Group | |
dcterms.source.conference-start-date | Sep 1 2001 | |
dcterms.source.conferencelocation | Oslo, Norway | |
dcterms.source.place | Oslo, Norway | |
curtin.department | Department of Agribusiness | |
curtin.accessStatus | Open access |