The enigma of evaluation: Benefits, costs and risks of IT in Australian small-medium-sized enterprises
MetadataShow full item record
The evaluation of information technology (IT) is fraught with misconception and there is a lack of understanding of appropriate IT evaluation methods and techniques. The benefits, costs and risks of IT need to be identified, managed, and controlled if businesses are to derive value from their investments. This paper presents findings from an exploratory study that used a questionnaire survey to determine the benefits, costs and risks of IT investments from 130 small-to-medium-sized enterprises (SMEs) in Australia. The analysis revealed that organizations from different industry sectors significantly differ in the amount they invest in IT but that firm size (in terms of turnover and number of employees) does not influence IT investment levels. Second, strategic benefits vary across different industry sectors. Third, the way employees adapt to change as a result of IT implementation depends on the size of the organization. Based upon the findings, a series of benchmark metrics for benefits, costs, and risks of IT are presented. It is posited that these can serve as a reference point for initiating a quality evaluation cycle in which benchmarking forms an integral component of the strategic process.
Showing items related by title, author, creator and subject.
irani, Z.; Sharif, A.; Kamal, M.; Love, Peter (2014)Information systems (IS) facilitate organisations to increase responsiveness and reduce the costs of their supply chain. This paper seeks to make a contribution through exploring and visualising knowledge mapping from the ...
Liu, Yi (2008)The growing economic importance of China with its major economic power in the East Asia region has become a popular host destination for receiving foreign investment from Hong Kong, Korea, and Taiwan. With China’s growth ...
Transport system management under extreme weather risks: Views to project appraisal, asset value protection and risk-aware system managementLeviakangas, Pekka; Michaelides, S. (2014)Until recently, research on potential economic impacts of climate change and extreme weather events on transport infrastructure was scarce, but currently this area is rapidly expanding. Indeed, there is a growing international ...